FAQ

Default solution folder, feel free to edit or delete it.

Login Issues
Please take care when entering your password. If errors are made during login it may result in the loss of service for a small period.     Forgotten Pa...
Thu, 23 Jul, 2015 at 10:29 AM
What format should my file be in?
If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.   Please see below for some useful...
Thu, 23 Jul, 2015 at 10:30 AM
Access Denied
To help protect customers and ourselves from fraud or abuse, we may block your account because we have noticed some unusual activity.  We know having your ...
Thu, 23 Jul, 2015 at 10:31 AM
Can you guarantee no bounce backs?
Whilst we cannot guarantee you won't go over your bounce limit, if you only use the email addresses that are verified as OK then you will receive minim...
Thu, 23 Jul, 2015 at 10:33 AM
Does your service use port 25?
Our service is completely cloud based and no email verification takes place on the your infrastructure. Because of this there is no possibility of your IP a...
Thu, 23 Jul, 2015 at 10:34 AM
Feature request
If you have a suggestion on how to improve or enhance our service, your input is always welcome. Please submit your suggestions through the Feature Request ...
Thu, 23 Jul, 2015 at 10:34 AM
Print Screen (Windows)
Taking a screen capture (printing your screen) Windows 8.1/Windows RT  Sometimes it's simpler to show someone ...
Thu, 23 Jul, 2015 at 10:35 AM
Print Screen (Mac)
How to take a screenshot on your Mac You can take screenshots of your whole screen or just part of it. Screenshots are saved automatically as .png files...
Thu, 23 Jul, 2015 at 10:36 AM