FAQs
If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.
Please see below for some usef...
Thu, 23 Jul, 2015 at 10:45 AM
The system is unable to find any valid email address in the first five lines of your list.
If your list looks similar to this then you can fil...
Thu, 23 Jul, 2015 at 10:47 AM
All accounts have an upload limit of 20 lists every 24 hours. This ensures that a single user does not monopolize the service , allowing continues coverage ...
Thu, 23 Jul, 2015 at 10:48 AM
If your file will not upload it is possible that the file contains some errors or is a malformed CSV.
Malformed CSV
An easy way to check if th...
Thu, 23 Jul, 2015 at 10:48 AM
There is a maximum amount of emails in single file that can be uploaded at one time. If you have a file larger than this it will require splitting. We also ...
Thu, 23 Jul, 2015 at 10:50 AM
The results are typically stored for 48 days after which they are automatically removed.
Unfortunately we cannot give any guarantees regarding data re...
Thu, 23 Jul, 2015 at 10:51 AM
We currently do not allow more than 49% of a list to belong to a single domain. Please upload a lower percentage so that we can perform the verification acc...
Thu, 23 Jul, 2015 at 10:51 AM
To download results :
Click on the Your Lists tab
Select Download Results from the action dropdown menu.
You will see a summary of the list r...
Thu, 23 Jul, 2015 at 10:52 AM
Quota is reset at 00:00 (Midnight) UTC
Coordinated Universal Time (French: temps universel coordonné), abbreviated as UTC, is the primary time stand...
Thu, 23 Jul, 2015 at 10:52 AM
You can verify multiple files at once, as one batch, with the following steps:
Upload each file, but do not proceed with verification
Go to the ...
Thu, 23 Jul, 2015 at 10:52 AM