FAQs

What is a CSV file?
If you are experiencing issues with the upload of your file, it may be due to a CSV formatting error within the file.   Please see below for some usef...
Thu, 23 Jul, 2015 at 10:45 AM
Cannot find a valid email in the first 5 lines of file
The system is unable to find any valid email address in the first five lines of your list.   If your list looks similar to this then you can fil...
Thu, 23 Jul, 2015 at 10:47 AM
20 uploads in 24 hours
All accounts have an upload limit of 20 lists every 24 hours. This ensures that a single user does not monopolize the service , allowing continues coverage ...
Thu, 23 Jul, 2015 at 10:48 AM
File Upload Issues
If your file will not upload it is possible that the file contains some errors or is a malformed CSV.   Malformed CSV An easy way to check if th...
Thu, 23 Jul, 2015 at 10:48 AM
Maximum amount of emails that can be uploaded at any time
There is a maximum amount of emails in single file that can be uploaded at one time. If you have a file larger than this it will require splitting. We also ...
Thu, 23 Jul, 2015 at 10:50 AM
Where have my result/files gone?
The results are typically stored for 48 days after which they are automatically removed.   Unfortunately we cannot give any guarantees regarding data re...
Thu, 23 Jul, 2015 at 10:51 AM
"Too many of the same domain" error
We currently do not allow more than 49% of a list to belong to a single domain. Please upload a lower percentage so that we can perform the verification acc...
Thu, 23 Jul, 2015 at 10:51 AM
How do I Download my Results?
To download results : Click on the Your Lists tab Select Download Results from the action dropdown menu. You will see a summary of the list r...
Thu, 23 Jul, 2015 at 10:52 AM
Quota Renewal
Quota is reset at 00:00 (Midnight) UTC   Coordinated Universal Time (French: temps universel coordonné), abbreviated as UTC, is the primary time stand...
Thu, 23 Jul, 2015 at 10:52 AM
How do I upload mutiple files to verify in one order
You can verify multiple files at once, as one batch, with the following steps: Upload each file, but do not proceed with verification Go to the &#x...
Thu, 23 Jul, 2015 at 10:52 AM